Service sucks...Debonairs Newton Park

Item: Debonairs Pizza
Rating: 1
Author: Tanya E

I ordered a pizza online at 17:53, today Saturday 6th July 2019. At 17:53 I received 2 sms's, one telling me that my order was received and the second to say the amount is being deducted from my bank account. At 17:58 I receive a call from the Newton Park branch informing me that they cant deliver my pizza because I stay in Schauderville...this after they took my money! The manager comes to the phone and in her abrupt tone tells me that I should speak to the people doing the online orders cause ahw doesnt know why they took my money but cant deliver to my area. No apology or nothing! She doesnt ask if I will collect. So what happens to my money if i dont collect the pizza? Very unprofessional. I will collect my pizza but would not return to the store ever again.

Helpful (0)

Replies (1)

Debonairs Pizza's replyOfficial

12 Jul 2019, 20:08

Hi Tanya

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***

Debonairs Pizza's reply12 Jul 2019, 20:08

Official

Hi Tanya

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***