1 reviews | Active since May 2016
Service sucks
I ordered from the debonairs engen in parktown at 14:48,driver calls me at past 16:00 and he was lost, I got my order @16:27, the pizza was cold, and the driver was busy asking me why I didn't order from a near debonairs, I do not know JHB that well, so it's not my fault that the website gave me options near to me and I chose them, they should have not accepted my order then. My address is Hallmark house on 54 Siemert Road if you need to check my order and the time I ordered online, and when I received it. I don't understand why I had to pay for a late delivery and for a cold pizza as well. You service and the driver ls attitude sucks! Change! I will definitely be spreading the word about this! I'll go to twitter even!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***