1 reviews | Active since Feb 2017

04 Feb 2017, 21:19

Service at Southern Center branch

<p>First of all the pizzas was delivered 2 hours after it was ordered. Secondly the dot on the box indicated that the pizzas was cold. After I indicated this to the delivery man he told me that the pizzas was still warm at the bottom. He then refused to refund me. I talked to the manager of the store, They could not give me a reason why I had to wait 2 hours for my pizzas and will first have to talk to the delivery man.</p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply06 Feb 2017, 17:46
Official

Thank you very much for taking the time to report your experience with our Southern Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

Debonairs Pizza
Debonairs Pizza's reply06 Feb 2017, 17:47
Official

Thank you very much for taking the time to report your experience with our Southern Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)