**** Service

I have a complaint about the Debonairs in Alberton New Market. I made an order on 05 June 2020 at 16:50 p.m on the app as you'll see on the attached image.

Payment was successful, at 17:50 I called them to track my order and they told me it takes an hour and a half for them to deliver, then at 18:50 I called to track my order and they apologized for the delayed delivery and that it was on its way to me, finally at 19:50 I decided to call in again and cancel my order, I also requested a refund.

I spoke with the manager, and he didn't bother to apologize, he just merely took down my phone number and name, then said he'd go and investigate and call me back. He has not called me back and I now demand a refund and I also want him to compensate me for the airtime used to call them for an order that I did not receive on top of that there's bank charges.

Kindly see to it that this matter is dealt with in accordance.