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Danielle O

1 reviews | Active since Apr 2013

24 Jul 2015, 17:12

Seriously - once again a wrong order!

Seriously getting fed up with Debonairs Pizza for always getting their orders wrong! Something is either missing from the pizza or it is the entirely wrong order altogether. Last night I ordered a Large 3 cheese pizza. Not only was there absolutely NO spring onion on the pizza, it was extremely spicy! So much so, that I could not even taste the rest of the pizza because my mouth was on fire. I specifically don't order spicy food, because I cannot eat spicy things. DON'T NAME THE INGREDIENTS ON YOUR PIZZA MENU & THEN GIVE ME SOMETHING TOTALLY DIFFERENT AND INEDIBLE TO WHAT I ORDERED. THIS is the reason why I almost never order pizza from Debonairs anymore - the order is always wrong and disappointing. Romans pizza on the other is top-notch when it comes getting your order right.<br> <br> Why did I not drive back to complain? Because I've just had a back operation and I honestly didn't have the strength for a fight. All I wanted was to enjoy my pizza at home while recovering, not drive up and down, upset, because Debonairs once again got my order wrong!

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Jul 2015, 12:32
Official
Hello Danielle25,

Thank you very much for taking the time to report your experience with our Kuils River branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)