Serious customer care problem

<p>Seriously appauled by the way Debonairs Crossings handled our order that was delivered an hour and 20minutes late on 25/04/2017. Management just did not have a care in the world. At 16:00 I placed an order to be delivered at 17:00. We started calling at 17:30 and all the store said was the printer was broken? Not once did we received a call after confirmation of the order to inform us that a broken printer will be responsible for a very late order, They had my number and could have called if we as customers mattered. Even after we asked for a refund in cash they said that was not possible without even an apology. Up till now an order placed with Debonairs for collection is ready within 15-20 minutes (from experience) so it is hard to fathom how an order that was supposedly on it's way to the address at 17:30 could not be delivered earlier than 18:20. The refund will most likely end up in that wonderful place called frustrationville where you have to phone 20 different people and wait 3 weeks to get your money back. Last time we'll ever order/buy anything from Debonairs crossings, even if it was the last pizza store in the world!</p>