1 reviews | Active since Nov 2012
******** their Delivery Drivers
I ordered from Debonairs website and dont have cash on me, so I paid with my credit card and made the total R300.00 with the tip. The first time I opened the banking page to pay they did not include the tip. So I went back to the order page and placed the tip again. When I opened the banking page it then showed the total as R300.00. So this means the R26.70 tip was added.<br> <br> When the delivery guy arrived I told him there was already a tip on the order and he said he did not receive a tip for this order. I then checked the receipt and Debonairs changed invoice so it totals to R300.00 without showing a tip. I then phoned Bracken City Debonairs and asked to speak to the manager. He said he will look into this, I also asked him to give me a call back to I know if this was sorted out. An hour later I still did not hear back from the Manager so I phoned again and he said he did not look at it yet because they are busy. He said they will look at it and give me a call.<br> <br> I have the invoice that shows the total R300 without any tip. And I have the online invoice that shows the tip with the R300 total.
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
