1 reviews | Active since Apr 2018
****? Or ***********?
Absa & Debonnairs are you ******** me/us? Pathetic response rate to an issue and still not resolved after 5 weeks!
Absa has a bank account whereby you receive discounts to a certain value on a monthly purchase at either MacDonalds or Wakaberry or Debonnairs etc. VAS discounts.
Well, I have had nothing but hassles with this whole system.
I reported an issue on 16 March 2018 to Debonnairs and have yet to receive any assistance. Debonnairs responded to my online complaint via SMS to say "issue has been resolved" which is a lie because no one contacted me at all from Debonnairs to resolve the matter. Debonnairs is this how you operate? Just brush a customer aside!!!! Very bad.
The staff at Debonnairs don't even know about the discounts, let alone how to process the order to receive the discount. I ended up having to pay full price for my meal, whereas I was supposed to receive 2 x R30 vouchers which I had a code for.
Totally disappointed!
Hi Shawn, thank you for bringing this to our attention. We have since reactivated your case and have urged our team to get back to you with feedback regarding your complaint.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Hi Shawn, thank you for bringing this to our attention. We have since reactivated your case and have urged our team to get back to you with feedback regarding your complaint.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***