Sasolburg (No Chicken?)
A second complaint in 2 weeks for me.
Debonairs Pizza Sasolburg
Once again giving them the benefit of a doubt I ordered the online sub deal. Only to find out there is no chicken in store. (half the subs on your menu require this)
And with regards to my previous complaint (2 hour waiting time) your customer care has failed to contact me.
I will gladly warn all potential customers against your **** (red dot) promise.
so go on and just give me the generic "we have escalated this to the store manager" message below.
I doubt anything will be done about this.
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
14 Nov 2019, 11:271 Hour later after they changed my order
Still no food.
I call the store to check on my order and guess what.. It hasn't even left the store yet.
I will not be taking delivery of this order and have decided to get something else from a competitor.
Still no food.
I call the store to check on my order and guess what.. It hasn't even left the store yet.
I will not be taking delivery of this order and have decided to get something else from a competitor.
's update14 Nov 2019, 11:27
Reviewer Update
1 Hour later after they changed my order
Still no food.
I call the store to check on my order and guess what.. It hasn't even left the store yet.
I will not be taking delivery of this order and have decided to get something else from a competitor.
Still no food.
I call the store to check on my order and guess what.. It hasn't even left the store yet.
I will not be taking delivery of this order and have decided to get something else from a competitor.
Debonairs Pizza's replyOfficial
24 Nov 2019, 14:05Hi Wynard
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply24 Nov 2019, 14:05
Official
Hi Wynard
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly..Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***