1 reviews | Active since Mar 2016
Runaway driver
Order no: 367<br> Date: 04/03/16<br> Time: 19:02<br> ***<br> <br> 1hour 45min later im still awaiting my refund which the driver was meant to return after his deliveries as per the store manager Sharon. I was delivered a cold pizza (If the dot is not red, then the pizza is free) which was caused by the driver laying the pizza boxes flat on the ground i assumed after i found him in that position outside. When asked bout it, he said he was looking for the correct order and will be able to warm the pizza for us. I asked him to please wait while i contact & inform the store bout this cause I refused to pay for a cold pizza. He took off with the money and never returned. Even though i were to let it slip coz i understand he's tryin to make a living, he made me so damn irate by jst driving away from me with my money and please bare in mind that no change was provided to me for my order.<br> <br> I hope I dont have to escalate the matter further, this will be dealt it and resolved shortly.
Thank you very much for taking the time to report your experience with our Southgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Southgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
