jM
joseph M

1 reviews | Active since Jan 2014

02 Sept 2019, 13:45

Rude staff members

An employee by the name of Lungi Gumede gave me the worse customer service I've never seen in my life. Was at Ballito junction in Kzn, went to buy pizza at debonairs and the lady threw the receipt on me while still looking for which flavor to buy. I then asked why she ignored me while her colleague was laughing. As I was still shocked she has decided to give me the chicken flavor without my concern. I couldn't believe so I went to sit down, after getting a buzz I went to the counter and asked why she decided for me and she ignored me again as her colleague continued to giggle. I won't be surprised if it's not her first time doing this coz she knows nothing will happen, I don't see myself buying there again if this matter doesn't get resolved. With this staff attitude the company will keep losing customers while employees keep getting their salaries, it's a total embarrassment.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply04 Sept 2019, 19:48
Official
Hi Joseph
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 
The Debonairs Pizza Team 
Customer Care Line: ***