Rude owner and his staff

I called in to place an order and I was told they don't delivery when it's raining and the rain was not bad according to me, i was given the for the owner by the name of Mr Shirindza who didn't know what he was saying when I was asking questions that if it's rain the whole year meaning that debonair won't be making money Because of it and he said to me he will call someone who will deliver my pizza which he never did and he didn't even bother to call and let me know what's going on and why can't they inform us that when it's raining they don't deliver to my surprise I went to polokwane the following day I placed an order on the rainy weather but it was delivered . The guy by the name of Khisimusi who claimed to be a manager is not fit to be one because he doesn't have s****s for management, even Mr Shirindza himself need to go on trying for customers service because he didn't know what he was doing. My question is to debonair are training the people who want to franchise or you giving them the business because they have money? I need an apology and i wasted my airtime as well as the time.