ZM
Zakhele M

1 reviews | Active since Aug 2016

18 Jun 2017, 15:55

Rude employees

<p>Today at 13:41 I ordered two real deal pizzas from Debonairs Noordgesig using the Debonairs app and the order amount was R43.80. I was given a call by a man who introduced himself as the manager of the said branch informing me they don't deliver anything below R50. I asked him to add a 500ml coke to order to put above R50 so they could deliver and we came to an agreement. When the delivery guy came he had forgotten the coke. He said he would return with the coke so I told him he didn't have to because I needed it urgently to eat with the pizzas. At 15:05 I received a call from Debonairs number +27 11 ********** and the same man who had introduced himself as the manager earlier on was now verbally abusing me telling me they would never deliver for me again, they had my details and that I was a trouble maker. When I asked for his name he blatantly refused and kept on telling me they won't deliver for me again. Was I supposed to wait for the delivery guy to return before I could my piazza or eat them without refreshment when it was his fault he forgot the coke. I'm a paying customer and I expect to be treated with respect or I won't even bother to buy Debonairs again because customers are mistreated there.</p>

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Replies (2)
Debonairs Pizza
Debonairs Pizza's reply20 Jun 2017, 15:33
Official

Thank you very much for taking the time to report your experience with our Noordgesig branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

ZM
Zakhele M's update22 Jun 2017, 20:16
Reviewer Update

I'm glad to say that Tshepo from Debonairs Noordgesig called me today to apologise for the poor service which I had received from his colleague. He was very courteous, patient and understanding towards my grievance. Debonairs should be happy to have an employee such as him. After the service I received from him I can say that I will continue being a customer.