Rude cashier and poor service delivery

I have been trying to place an order for delivery from Debonairs in Lydenburg since last month, but it’s either they say to me they are offline or they capture the order but never delivers. But what bothered me is that in two instances where they said, there were offline, I saw deliveries in my estate, around same time that they denied to take my order claiming to be offline due to load shedding

Today I called again to place an order and they said it will take 45mins to an hour to deliver. I called after two hours to track my order, they said to me they were too busy that’s why the deliveries are taking too long, and the cashier dropped the phone. It’s 4 hours now since I placed the order and still there is no delivery from Debonairs. I knew that the 2 hours delay was deliberately because of how the lady who took my order responded to me “ how am I suppose to know your address if you just mention the estate only” i quote. I usually order there, without repeating my details because they are on their system, even the message I got to confirm my order had my name, without mentioning it to the cashier and my contacts too.

Owners of Debonairs place take this serious, your employees don’t have the same objective as you for your business. You are loosing sales unnecessarily.

The service is very poor and Lydenburg is a small town for such service.