1 reviews | Active since Dec 2017
Rude behavior and No Refund
On the 15/12/2017 was a long day for me, I ordered pizza using the app . 2 hours of not saying anything, I called the rude call centre lady answered and told us that our pizza won’t be coming. I asked to speak to the manager “Innocentia” who was just as rude. She then told us that we will not be getting our pizza due to the fact that we live in the CBD. I then ask for my R150 back, which she has not sent till today 16/12/2017. I don’t want the pizza anymore but I want my money back.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***