1 reviews | Active since Oct 2019
******* Service
I order a pizza from debonairs pizza Jabulani mall at 13:41 on 02 December 2019 i waited for my up until 14:24 when i went to ask why it was taking so long the one male staff rep**** while walking away that my order was not yet done while tge other two frontline female staff members made comments saying why didnt i say that i was at work in such a rude manner all i thought was i have already been waiting for almost an hour for my order and no one thought to apologize to me for the long wait and i ended asking for a refund and even as i was leaving the restaurant the two female staff members continued making comments i was so disrespected for nothing. That was one horrible service from debonairs pizza Jabulani mall
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team