GM
Gcinekile M
1 reviews | Active since Aug 2017
26 May 2019, 20:30
Rotondwa the worst cashier ever
Debonairs Randburg square has the worst customer service experience ever. Their cashier Rotondwa treated me so rudely after requesting that I make an order and they deliver for me because my lunch was over. The manner and horrible attitude she gave is the reason why I will tell everyone who has an ear to listen to never ever to go to Randburg Square. First their pizza is dry and hard with lot of sauce now the service is pathetic. We need a competitor like Romans or Dominos or even Pizza Hut than that store...
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Debonairs Pizza's replyOfficial
17 Jun 2019, 16:02Hi Gcinekile
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply17 Jun 2019, 16:02
Official
Hi Gcinekile
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***