****** of my monies with no food delivered

I ordered two pizzas from Debonairs Westgate Mall Mitchell's Plain. It's two and a half hours later and I still haven't received my food which I paid for on the app. I called during this time at a total of 5 times. I was transferred from pillar to post after having requested from each agent to speak to a manager and being transferred to a dead line of the store that keeps saying that the line does not exist. I now feel ****** of my monies and it's an hour to curfew time with a hungry family unfed. Their customer service is the worst and I will never use their restaurant or app again. I want my monies back from these *******. DON'T TRY DEBONAIRS PIZZA!!!