SW
Samantha W

1 reviews | Active since Aug 2017

29 May 2024, 07:32

Ridiculous service! Off cheese!

I ordered the sweet chilli triple decker pizza a few nights ago, I was not impressed at all. There was no cream cheese as stated on their website, the chedder cheese on top tasted off. There was no mozzarella either. When I contacted customer care the person didn't even know what is supposed to be on the pizza. A few days later I was contacted by the store manager at Debonairs The Village Beyerspark, he was quick to defend his staff and didn't even acknowledge my complaint. I sent him a picture on whatsapp which he stated was not clear enough, and he said he would check the camera footage to see if his staff added the correct ingredients. I don't know how he would check on camera footage to confirm if the cheese was off. He has no way of dealing with customers, he is adament and rude. He clearly needs some form of training! I will never order from that branch again

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