Ridiculous service from Debonairs Blackchain

On the 27/07/2019(Saturday) at 15:27 I placed an order at Debonairs Blackchain that was promised to be delivered as soon as possible how I ever it never came through, I called in an hour after to follow up on the order my call was never picked up. I then gave it some time thinking that they are busy with lots of orders as it was pay weekend. 2 hours down the line I called again to follow up still my call was never attended to. At 18:56 I placed a new order with a different branch (Diepkloof Square) and the delivery time to that order was 19:30, came the delivery time no arrival of my pizza. At 20:25 I then decided to go by myself to the store to find out why am I being delayed by both stores, I spoke to a lady and a dispatcher to trace my order and I was told my order is on the way. I then asked to be given the contact number for the delivery guy but the lady refused to give me but on my fortunate count the dispatcher did provide me with the number. When I called the delivery the guy he said to me he has many orders he will deliver mine after 10mins. Indeed the guy worked on his promise buy however he brought in a cold pizza (not sure whether it came from the fridge or mortuary). On Tuesday I followed with Debonair Blackchain on my 1st order and spoke to the manager, he promised to refund me and the money would reflect to my account within 48 hours till today I haven't received anything, he did not even ask for my alternative number or anything to contact to show interest. I am really fed up with the lack of service I received.

Apart from the bad service I would like to thank Thando from the Customer Service whom I spoke to today (02/08/2019 14:00) and has referred my matter to the relevant department. She was very helpful and assisted me in less than 10mins. Her laughter had ease me, she's a star unlike that manager from Blackchain.