KS
Kerry S

1 reviews | Active since Sept 2016

27 Nov 2017, 11:38

Ridiculous service

I placed an order online at the debonairs glenwood at 9.45 , i reveive a call after 11 from Musgrave to say my order has been transfered to them , would it not have been courtesy to call me and advise they couldnt make it instead of making me wait so long , really unacceptable

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Jan 2018, 15:28
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***