Ridiculous Customer Service

I have just received the worst customer service I have ever experienced at a food outlet in my life. As a regular Debonaires customer I have first hand experience on the quality and the types of pizzas supp**** by the store. I ordered a double stack chicken pizza crammed crust and ****tail sausages. I received a triple decker pizza with minimum to no cream cheese in between each layer. When contacting the store it was demanded that I send a photo of the pizza as clearly my word is not good enough. I simply asked for a refund of my money and that the mediocre pizza be collected. I was at all times treated as though I were lying and as though me being a customer is irrelevant and not necessary. I spoke to Alta who at first treated me as if I were a **** and when advising that I would be lodging a formal complaint then decided to apologize. She put the phone down in my face whilst I was speaking and then when I tried calling back answered my call and simply muted the phone. She then advised that Latetia is the manager who oversaw the food making process but That Latetia refused to speak to me. When I advised that I would be lodging the complaint she then put Latetia on the line. Latetia was extremely rude, kept speaking over me and on more Than one occasion insinuated that I was lying as she personally oversaw the making of my food. When asking Latetia if she is refusing to collect the mediocre pizza and refund me she rudely advised that she would have it collected. Latetia was extremely rude to me and had no sense of customer service whatsoever. When I advised her I would be lodging the complaint she advised me to go ahead and do that. When asking her why I am having to spend 10 minutes on the phone “convincing” them that the food I received was mediocre she gave me a half ass answer and simply said she would send the driver with the refund and said goodbye and put the phone down.

I am extremely unhappy with the manner in which I was treated today. I was treated as though I were a **** and also as though me not ordering food from debonaires makes no difference whatsoever. I think that having to send a whatsapp photo to a manager to prove what I am saying is a slap in the face, that besides the fact that I was constantly spoken over and also spoken down on.