TB
Tarryn B
1 reviews | Active since Jun 2015
27 Jun 2015, 07:43
Ridiculous!!!
My family and I waited for 2 hours before we received our order last night. Debonairs not did not even have the decency to call us and explain why our order is so late , we had phoned them 3 times! The lady on the other side of the line would tell me one thing and my husband another. My 3 kids ended up falling asleep before our 2 hour order arrived at 21:15pm. Not only did we receive our food super late , we also received the incorrect order. That for me was really ridiculous as Deboinars was just purely irresponsible and negligent towards their customers.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
30 Jun 2015, 11:52Hello T@zzYB,
Thank you very much for taking the time to report your experience with our Newlands West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Newlands West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply30 Jun 2015, 11:52
Official
Hello T@zzYB,
Thank you very much for taking the time to report your experience with our Newlands West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Newlands West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)