Reverse payment

I've turned enough blind eyes when it comes to debonairs at maponya mall. On 22/05/2020 I placed two orders online which amounted to R388.60. The order was delivered 2 hours later, we made a card payment. After pressing proceed the card machine said the battery is low so the driver said the payment wont go through. He requested that he comes on saturday morning to collect the payment.upon opening our order indoors we realised that one pizza is missing and theres no way to get in touch with the store directly and the call centre has already closed. Saturday morning the driver calls to le me know he's on his way to collect payment,no problem. He collects and leaves. Monday we go into internet banking and lo and behold the card.payment went through on friday evening. So we might double the price for one order. I called their call centre 25/05/2020 and was 'assisted' by Ayabonga who promised to phone the store and get back to me,that never happened.i called again yesterday and was 'assisted' by Neziswa. She called the store and was told that Gift the driver that delivered to me had his off day. She needed proof in form of the bank statement and i told her that since i checked it online i will email it to them as soon as they give an email address because i dont have a printer. She also never came back to me after that. We just need debonairs to reverse the payment and they can keep their bad service to themselves.it costs money to keep calling the call centre and be kept on hold when the managers dont answer the call