AJ
Amanda J
1 reviews | Active since Dec 2014
29 Sept 2019, 12:11
Return my money
Today I purchased pizza and had it delivered.. the guy debited off my debit card twice and I want my money back. I’ve tried numerous times to get hold of them and they don’t bother answering their phones. This is unacceptable and *********** of their delivery guys.
Helpful (0)
Replies (4)0
Replies (4)AJ
Amanda J's updateReviewer Update
02 Oct 2019, 14:59To date I still have not received my refund the store manager lies and yet I have the proof I will never order again but I won’t rest until I get my money
AJ
Amanda J's update02 Oct 2019, 14:59
Reviewer Update
To date I still have not received my refund the store manager lies and yet I have the proof I will never order again but I won’t rest until I get my money
AJ
Amanda J's updateReviewer Update
02 Oct 2019, 15:00To date I still have not received my refund the store manager lies and yet I have the proof I will never order again but I won’t rest until I get my money. They have no care for their customer service.
AJ
Amanda J's update02 Oct 2019, 15:00
Reviewer Update
To date I still have not received my refund the store manager lies and yet I have the proof I will never order again but I won’t rest until I get my money. They have no care for their customer service.
Debonairs Pizza's replyOfficial
02 Oct 2019, 15:50Hi Amanda
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply02 Oct 2019, 15:50
Official
Hi Amanda
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
AJ
Amanda J's updateReviewer Update
07 Oct 2019, 11:09To date I am still awaiting for a response the manager at the bluff branch is refusing to reply to me. You’ll claim to care for your customers your non response tells it all. I will not rest until I get my money and just so you’ll know you guys have lost a customer
AJ
Amanda J's update07 Oct 2019, 11:09
Reviewer Update
To date I am still awaiting for a response the manager at the bluff branch is refusing to reply to me. You’ll claim to care for your customers your non response tells it all. I will not rest until I get my money and just so you’ll know you guys have lost a customer