KG
Keith G

1 reviews | Active since Jul 2013

06 Dec 2015, 12:47

Restaurant refuses to deliver online order

I placed on order online ( #770589). I chose the first restaurant on the list even though I knew the Gelvandale one was closer to my address (I was later informed that I couldn't choose it, because it doesn't deliver).<br> <br> When it came to delivering, the manager phoned advised (very rudely) that they will not make a delivery to my address as it's situated outside their delivery address (of course, the words used by the manager were not nearly as polite). We should pick it up.<br> <br> I'd already added a driver tip to my payment and the reason I wanted delivery was so that IT COULD BE DELIVERED.<br> <br> I will never order anything from Debonairs ever again. This is the last straw of many.<br> <br> PS: The manager mentioned that \This is not the business you want""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;815682;748506;1;2;0;1;0;0;2;15/12/10 9:42;1422;NULL;15/12/09 8:39;15/12/09 10:00;Waste of my time;8,51E+12;n/a;;Just want to start by saying that I have not ever had an issue until today. I went into the Southernwood branch to apply for another loan. First application had to be redone when after everything had been entered in, it was incorrect. Second application had to also be redone after everthing had been typed out because of a date of salary deduction issue where normally I am paid on the 25th and yet the original loan entered in had been placed on the 27th as date of pay. Third time it was entered to reflect 25th as salry date rejected the application right at the end due to conflict of original loan application. I decided to go to Beacon Bay to try there where the same thing happened as the 3rd appication at Southernwood which I explained to the person helping me and asked him if it was going to do the same to which the reply was no it will go through. Suffice to say it didn't thanks to my original loan being entered incorrectly by staff member a few months ago. I am so irritated that thanks to her mistake it is now my problem and that I have wasted just under 3 hours of my day which is money wasted. I have subsequently decided that I will now be moving to another bank.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;614745;167;23;2;0;1;0;0;2;15/12/14 14:29;1422;NULL;15/12/11 16:32;15/12/11 14:47;No refund received;***;;;I signed a contract with ADT and was requested to pay a deposit for the alarm system to be installed. I did this on the 19th November 2015. Up until the 8th December, I was still waiting for installation of an alarm but did not get any feedback, hence on the 9th December, I had enough after numerous calls to ADT and requested the contract to be cancelled and the deposit refunded to me. Its now 2 days later and still no feedback from ADT. Security is a life and death matter and ADT does not seem to see it this way. There is an utter lack of service and someone at ADT should start paying attention to the numerous complaints if they want more business and happy customers. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;930666;704391;9;5;0;1;0;0;5;15/12/17 12:51;1422;NULL;15/12/15 15:02;15/12/15 13:09;Excellent Service ;8,81E+12;Nomsa Ngubeni;***;With a high perfomance level and great personality she help me get the best motor insurance!!!! Very happy !;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;930957;793934;20;2;0;1;0;0;2;15/12/18 15:16;1422;NULL;15/12/16 17:15;15/12/16 15:34;Bad customer service;;;***;I visited chicken licken Devland a few minutes ago today. We then decided to get ice cream and went through the drive way as we were tired. I was not happy with how the lady spoke to us. I told her that I don't like the way she is talking to us but she did not even bother to apologise. Clearly people at Chicken Licken Devland does not know what customer service is and therefore does not have to be working with people. I will make sure that everyone I know including myself will never buy at that chicken licken.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;571447;708056;31;2;0;1;0;0;2;15/12/21 12:47;1422;NULL;15/12/19 14:59;15/12/19 13:05;Worst user friendly website ever!!;;;;QVC's website is the most badly designed webpage ever created, not user friendly at all, impossible to find bookings for dates wanted or at decent lodges, the only one's available are ****py one star lodges that have no demand or undesirable ones that are practically giving away time share. Horrible and very difficult to make a booking at any reputable lodges.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;208973;458;28;2;0;1;0;0;2;16/01/08 12:11;1422;NULL;16/01/04 14:22;16/01/04 12:29;No Assistance from Damelin!;***;;***;My sister app**** to study through this college & I agreed to sign surety for her. Many years went by and I received a phone call from NICS stating that the account was never paid and that I was handed over. I then took immediate action and managed to get my sister to settle this account in October this year. This was after lots of hassle because this debt recovery company refused to speak to me, only my sister & when I contacted Damelin for details of the account, I was told that it was closed and they don't have any information on it, etc, etc. It was a nitemare, nonetheless, it has now been settled.<br> <br> 3 Months have since gone by and this account still shows as outstanding on my credit record. I tried calling your offices and I am constantly sent from one branch to another until now where I was told to call ***. I've tried dialling this number a hundred times, it doesn't even ring. Please advise who it is that I can speak to regarding this mess???<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;199993;783685;9;2;0;1;0;0;2;16/01/07 12:12;1422;NULL;16/01/04 14:14;16/01/04 12:30;Bad Service ;CL***;Clint ;***;on 16 November i called to lodge a claim and was told that a consultant from claims department will call me, i was then called on the 19th and a lady told me that she will as someone from the claims department to contact me and no one called till i called on the 24 November 2015 and 25th November I've send them all the relevant documents. one once bothers to call me to tell the progress of my claim then on 3rd of December 2015 i called and i was told that my claim is being handled by Clint and he will call me the same day, that didn't happen i had to call the following day and he told me that he is waiting for the department of health to give them the medical records. ever since then im the one that has to call every week to make a follow up and every time i call i will be told the same story that they are waiting for the department of health to give them medical records. my question is if they cannot get the medical records from the department why can't they see the gap and sent someone to get the documents, i was told that it takes 30 DAYS for claim to be finalised however i have been waiting for more than 30 DAYS, they need to tell me if they are going to pay my claim or NOT;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;651338;754;14;2;0;1;0;0;2;16/01/13 10:04;1422;NULL;16/01/11 10:29;16/01/12 10:22;I was made to wait for 20+ minutes for service ;7,41E+12;suff;***; On the 11 Jan 2016 at about 10:25am I went to fitting room of jetmart which was logged and at the door there was sign that say ring the bell and did as asked for 2 or 3 times even the loud speaker in the store reminded them of the service needed at the fitting room but none attended to me and I have to fit my child outside the fitting room. I'm very much disappointed on the stuff of jetmart for their poor service and they don't respect their customers. I was made to wait for almost 20+minutes at fitting room without any kind of help from the stuff and I left without being helped by anyone from the stuff. I demand an explanation from the manager why I was not helped and why the fitting room not working;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;779991;140;14;5;0;1;0;0;5;16/01/14 11:04;1422;NULL;16/01/13 13:18;16/01/13 11:22;Specials not available;5,10E+12;Marise Brown;***;Didn't want to put this on complaints but have to say I was disappointed this morning when I went to do my first shopping at ROsebank only to find some specials on the pamphlet are not available??<br> Especially the frozen fish fillets.<br> <br> Any idea why?<br> <br> Couldn't find anyone on the floor who could help me, only a few \suppliers\"" staff who didn't know."""

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply07 Dec 2015, 10:29
Official
Hello keithgg,

Thank you very much for taking the time to report your experience with our Newton Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)