REFUSING TO REFUND

I placed an order on the website on Friday morning, the website gave me 2 branches as delivery options. I did not have cash and wanted to pay by card, when selecting the first branch, they had no card machine on delivery, so I went back and selected the next branch (Lambton), they also had no delivery card machine so I paid for the order online. They then phoned me and informed me that they do not deliver in my area, which did not make sense because the website gave me the option? I then asked for a refund, but she refused to give it to me and instead told me she would contact the customer care and told me to send her my details. I smsed everything through and she rep**** and said she is sorting it out. I THEN HAD TO ORDER FROM ANOTHER BRANCH. <br> <br> Today, I smsed her to ask for an update, and she has not rep**** to any of my smses. <br> <br> I then decided to email the customer care and also have not received a reply from them. My first time ordering from Debonairs. Seriously disappointed with the service.