REFUND STILL NOT PROCESSED!!!!

I bought a pizza at Debonairs in Olievenhout Plaza on the 28/11/2015 it was delivered and when the driver tried to swipe my card the card reader did not present a slip, he swiped again and the trasaction went through. the poor driver advised that should i get double debited i should come to the shop and request for a refund. I later noticed that i was charged twice and went tpo the shop with my bank statement as proof. i spoke to the manager and she told me I should wait fpr her manager to process the calim, ive been there three times and ive been calling. I am now fed up with having to ask for my money and having a manager tell me that she doesnt know anything abount refunds because she doesn t work with accounts. <br> <br> Im really ****ed off!