1 reviews | Active since Jun 2016
REFUND STILL DUE TO ME (ATHLONE, CAPE TOWN BRANCH)
<p>i BOUGHT A PIZZA ON THE 30TH MAY 2016 AND PAID WITH MY DEBIT CARD BUT SWIPED TWICE AT THE MACHINE. THE FIRST TIME IT DIDNT GO THROUGH, THE SECOND TIME IT DID. THE GUY CALLED CHRISTOPHER WHO WAS WORKING AT THE TILL. THE 30TH THE r109.90 GOT DEDUCTED OFF MY ACCOUNT WITH NO WORRIES. THE 3RD JUNE 2016 WHILE I WAS AT WORK, ANOTHER R109.90 WAS DEDUCTED FROM MY ACCOUNT. IV BEEN CALLING THE MANAGER AT ATHLONE FOR MY REFUND WITH NO LUCK. I ALSO WENT TO THE BANK AND THEY ALSO ADVISED ME THAT THE OTHER R109.90 WAS AN UNAUTHORISED DEDUCTION BY DEBORNAIRS AND THEY WILL INVESTIGATE THE MATTER FURTHER. I BEEN TRAVELLING UP AND DOWN WITH MY PETROL TO ATHLONE WITH NO LUCK. I WANT MY REFUND FROM YOU GUYS AND WILL NEVER USE YOU PEOPLE AGHAIN. I WANT MY REFUND OR ILL SUE YOU PEOPLE......!!! </p>
Thank you very much for taking the time to report your experience with our Athlone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Athlone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)