Refund Request

i made an online order and paid for it..<br> <br> i then called to let them know that the address was actually in Sandton and not Randburg before the food was actually made.<br> <br> this was on the 27th November 2015, it is the 8th december and i still have not received my refund. i sent countless SMS's and made calls but the manager who is either in a meeting or out of town has not made an effort to contact me regarding my refund.<br> <br> i also sent an email to the Head Office yesterday and still no response..<br> <br> this is certainly unbecoming, as i do not understand why i still have not been paid back