Refund Issue After Cancelled Delivery Order – Debonairs Pizza BP Pretoria West

On 25 February 2026 at 20:07, I placed an online order with Debonairs Pizza BP Pretoria West and selected delivery. The order was accepted by the store.

Shortly after acceptance, I received a call informing me that delivery was not available and that I would need to collect the order in-store. I explained that I could not collect, as I specifically requested delivery. I was then told that the order would be cancelled and that I would receive my refund the following morning (26 February 2026).

Today, instead of receiving the promised refund, I received another call from the store stating that their refund system is not working and that I must come to the store to collect my refund in person.

This is extremely inconvenient and unfair. I am currently unavailable and cannot travel to the store.I do not have anyone in the area who can collect on my behalf.

I am requesting that my refund be processed electronically as originally promised. Customers should not be inconvenienced due to internal system issues.

I hope management can urgently resolve this matter.