1 reviews | Active since Sept 2017
Refund due to no delivery
I ordered a pizza on your website for delivery. After entering my address the website showed the available stores to place a delivery order from based on the address. I proceeded to select any of the three shops they gave given the assumption that any one would be as good as the next ad I would be getting the pizza at my door. I selected the Kuilsriver debonairs Shop 9 Aroma Centre, 67 Van Riebeck Road, Kuilsriver. After waiting more than an hour I decided to call to get the status of the order. They then told me they would not be able to deliver to my location as they don't do deliveries to my address. Then why did this shop come up as one I can place an order and have it delivered to me? I had already paid for my order online when I placed it and gave a R30 tip in good faith. The order came to a total of R199.80. I was then told to contact the manager to discuss the matter. After calling him and explaining the issue he was more than happy to refund the money as the fault was clearly on debonairs' side. I was told the money would reflect in 2-3 business days. It has however been more than 8 and a half months. After subsequent calling I just received long stories. Can I expect to get my money back soon? I still have the details of the order on hand. Thank you. Hope to hear back soon.
