Refund & Disgusting Service Tsakane mall

Hi.

I purchased pizza on the 21st of December, while on the app it said the Tsakane mall store went offline.I Then tried again and it repeated the same.

There is an amount of R239.80 that has been debited twice from my account, I have been speaking to Fatima from the 22nd about this matter, and was promised that someone will call me yesterday, and that did not happen.I have also provided her with the bank statement and screen grabs of the app. I Went into your branch and spoke to Jeannette on Friday who basically told me with the biggest and shocking attitude coming from a manager that there is nothing she can do and I must be strong. This is where you lost a loyal customer of 17years. That I found disgusting and disappointing.

Mind you this offline app story has happened to me before with the Dube branch in Soweto, the only difference is that the manager there knew why she was hired by Debonairs and executed her job professionally and effectively in providing me with my refund .

Please can I have my money back as I don’t want to be dealing with Debonairs anymore.

Thank you