MW
Michael W
1 reviews | Active since Oct 2013
28 Jan 2015, 10:30
REFUND
I made a online purchase from debornairs the weekend the first time it did not go through. The second time it did but I ahve been debited twice and still not been refunded yet??? not cool debornairs :(. Please can I get my money back please. I called in to the help centre he said he would call me back in the next hour on the day still nothing. I call back they tell me its the store managers responsibility then I called the shop the managers tells me its all online and he has nothing to do with it???<br> <br> Please can someone advise what to do. I never ever had problems before with this method of purchasing
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Debonairs Pizza's replyOfficial
28 Jan 2015, 13:14Hello mdwdewet,
Thank you very much for taking the time to report your experience with our Kuils river branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kuils river branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,
Debonairs Pizza's reply28 Jan 2015, 13:14
Official
Hello mdwdewet,
Thank you very much for taking the time to report your experience with our Kuils river branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Kuils river branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Best regards,