1 reviews | Active since Oct 2016
Received a burned pizza
After long day, my lady and I went to Greenstone Mall to get a cram decker pizza as we were so craving for it. We bought one and we took it home without checking it because it should be OK. I then took a bath and set on the couch relaxed getting ready to enjoy ourselves. To our surprise that the pizza was burned. The whole side of it and worse part was that the team didn't even bother to check if our pizza was OK. We actually used to buy all our pizzas from Corlet Drive branch and we were never disappointed. For the first time trying another branch and we got something like a Kasi burned pie. M really disappointed. Just look at the pics.
Your guys really ***** my night...
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***