REAL DEAL - HAIR ON PIZZA

Hi,

Please note i have purchased a real deal pizza from Debonairs on 28 March 2019, at 12:34. after being extremely hungry i indulged in the pizza and to my amazement a hair was found on one slice of pizza having two and a half slices left, i called the store immediately! , the lady that answered the call at the time was very sympathetic and apologized and said that they will collect the pizza and investigate, i then called back and told them why do they want to collect and then first investigate and see if they can replace it. The person whom i then spoke to wasn't really helpful and tried to make it look like i ate more than half of the pizza and then complained about the pizza she didn't try to make me feel at ease or even apologize for their mess up, she was blunt and cold with regards to the matter. I then told her i wont leave it like this and reported it to the Customer service Manager (second in charge), i vented my disappointment to him and he said that he will send an email to the Owner and they will surely get back to me within 24 or 48hrs. Today is Wednesday 03/04/2019 and no one has returned my call with regards to the above mentioned matter. I called customer service only to find out that the Query wasn't logged on the system yet as per the Team Leader, he eventually transferred me to the person i spoke to on Thursday who is second in charge at customer service. I then told him that no one contacted me with regards to the complaint and i told him that their customer service is very poor. I am grieved at the fact that they not taking my complaint serious. they were good enough to accept the money no matter the monitory value now they cant adhere to my complaint.

To this hour i have not received any response what so ever!