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Wouter R

1 reviews | Active since Oct 2012

08 Feb 2017, 12:49

Reading, or the lack thereoff

<p>Dear Debonairs<br /><br />Although your something meaty sub is next level, we have, on a few accasions now, had issues with Wonderpark Debonairs, where they simply dont read the freaken order. Arriving mostly ontime, but with only half the stuff we ordered. Today again, we ordered two Something meaty subs, CLEARLY specifying to add mushrooms (Which, BTW, was printed ON the Slip/Invoice). Geuss what, NO Mushrooms. THEN, when you try to phone them ( ********** 876) it just rings and rings and rings, then some more rings, and then finally, a fax machine answers. <br /><br />I like my meat subs, and i would like to keep getting them from Debonairs, but if this is the kind of service we get, well then, i'll just live without it. <br /><br />Regards,</p> <p>A semi disgruntled customer,</p> <p> </p> <p>Wouter Ros</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Jun 2017, 09:58
Official

Thank you very much for taking the time to report your experience with our Wonderpark branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)