Raw wet pizza

I ordered a Large piz chicken cram decker.its an online order from Eyethu mall mofolo. The order arrived and i am not happy, this pizza is still raw its dough is wet. My frustration is i cant even get hold of them i can only speak to the call center.The debinairs eyethu mall's number on the website is not working.Flora is the call center lady i spoke with and she said she will send the store manager an email, how long will i have to wait for that? I cant leave work and go there that's why I ordered online! I just want a refund they must fetch this pizza if they cant deliver a better pizza. I hate such service specially when it comes to food.