MM
Melissa M

1 reviews | Active since Aug 2018

31 Aug 2019, 10:20

Raw Pizza dough

I purchashed a pizza from Debonairs a few days ago. I was half heartened by the product we received. The dough was raw! When we took apart the pizza one can still see the dough strech! Needless to say I was very sick afterwards! I just honestly think that when one is working with customer's FOOD things one CONSUMES you need to be extra careful! Especially in the customer service industry! Who knows... something bad could have happened after consumption and who will then be held liable! This is enfuriating! Honestly! Debonairs you have many customers and you probably wont miss me. But word of mouth travels fast! I would much rather have waited those extra minutes than having wasted money on an expensive pizza WHICH I COULD NOT EVEN FINISH!

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Replies (2)
MM
Melissa M's update31 Aug 2019, 10:22
Reviewer Update
AND I HAVE PHOTOS TO PROVE IT!
Debonairs Pizza
Debonairs Pizza's reply04 Sept 2019, 15:33
Official
Hi Melissa
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 
The Debonairs Pizza Team 
Customer Care Line: ***