JG
Julian G
1 reviews | Active since Dec 2012
26 Apr 2015, 16:43
R10 charge for delivery when it was free all along
I contacted Debonairs Trade Rout and was advised that we need to pay the driver R10 for delivery upon delivering our order of which was free all along.The have the reference cell number that we always use to place our orders on their system but they can't even notify their clients about any changes even by simple sms... I will not pay any delivery fees , know that you have one less person that would order from you.
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Debonairs Pizza's replyOfficial
30 Apr 2015, 09:39Hello Juka,
Thank you very much for taking the time to report your experience with our Trade Route Mall Lenasia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Trade Route Mall Lenasia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply30 Apr 2015, 09:39
Official
Hello Juka,
Thank you very much for taking the time to report your experience with our Trade Route Mall Lenasia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Trade Route Mall Lenasia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)