1 reviews | Active since Dec 2014
Queensburgh Debonairs BAD SERVICE!
The only reason why I am writing this complaint is due to the fact that this store offers a service that it cannot provide properly and efficiently!.This is my second report on this website after a few months and just so happens to be about the same pathetic excuse for a debonairs based in queensburgh.<br> I placed an order via the new android app last week.the app is perfect and easy during work as i dont need to call anyone, or so i thought.I happily pick my pizza off the menu on the app and clicked next to select my address.I use 3 as I am not in the same branch constantly. So I picked the address i was working on that day which was based on chatsworth main road.The app them showed that the store had recieved my order.I wait for 30 minutes and then receieved a call from the hillary office and was told that the delivery was there.then the person has the audacity to tell me that they dont deliver where i was.I told him that the app should notify this as when i chose a branch closer to me it showed the branch (bayview) did not deliver.I recieved my order and didnt complain, well until now because today I ordered at 20:03.21:20 I called, they hadn't even made the order!.
Thank you very much for taking the time to report your experience with our Queensburgh branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Queensburgh branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
