Quality promise guarantee not honoured
<p> On the 4 Oct 16, I ordered a pizza through the online channel at 18:55 the pizza was only delivered at 19:50 (just short of an hour) and I live 3km away from the store. When the pizza arived the quality promise hot ot not dot was black and the food was cold. I would have refused to pay however the food was already paid for online so was no point in fighting with the driver.</p> <p> </p> <p>I logged a complaint on the website on the same day and still have not received any response.<br /><br />This is not the type of service I expect from debonairs and if you are so bold in your quality guarantees I expect nothing less than a full refund. (receipt attached)</p>
Thank you very much for taking the time to report your experience with our Pmb branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Pmb branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)