Putrid service from Debonairs Gugulethu

We find ourselves here again at complaints land with Debonairs Gugulethu. Such a sad sad place to be especially when you're hungry. I place an online order at 17:07. The store wrote online it closes at 19:00. My order was placed successfully and I got confirmation. I started calling in at 17:55 following up. Consultants spoke with me asked to place me on hold then dropped my call. Another had me on hold for close to 20 minutes then chose to drop the line as she saw I was persistent. I called in 6 times and still nothing. Fast-forward to an hour and a half and still no order delivered but money taken out of my bank account. This is just downright sad and infuriating. Why not close shop if you cannot maintain? You already provide a poor service anyway. It truly makes me sad to see businesses like these which benefit the community being treated so less than. I want my money back and my food for free.