RL
Regan L
1 reviews | Active since Aug 2012
20 Jul 2015, 11:43
Putrid service
I've submitted an on line order for delivery at 10:10, paid for the order on line. The order eventually arrived one and a half hours later only to find that it was the incorrect order. I called the office to lodge a complaint and was told that they would send the correct order but it would take a further 40 min to deliver. I tried calling the feedback line that is mentioned on the slip and to my surprise no answer. I demand that I be refunded of the full value of my order within the next 24 Hours as this level of service is highly disgusting.
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Debonairs Pizza's replyOfficial
20 Jul 2015, 12:46Hello Djreegs007,
Thank you very much for taking the time to report your experience with our Aukland Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Aukland Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply20 Jul 2015, 12:46
Official
Hello Djreegs007,
Thank you very much for taking the time to report your experience with our Aukland Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Aukland Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)