GK
Gugulethu K
1 reviews | Active since Nov 2009
31 Mar 2019, 18:03
Protea Gardens pizza
I ordered online a Club pizza and creamy chicken real deal pizza. I got the call saying they don’t have the Debonairs sauce I repeatedly asked the guy who called me if both pizza won’t taste the same or off and he said no they will taste as I know them. Upon receiving my order the pizzas have a lot of brownish sauce which I guess is barbecue sauce. The club pizza tasted off. I bought two different pizza and they are both disgustingly brown. The said part their phones are not going through. I paid online for pizzas I can’t eat or return. I really want my money back.
Helpful (0)
Replies (2)0
Replies (2)
Debonairs Pizza's replyOfficial
03 Apr 2019, 15:34Hi Gugulethu
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply03 Apr 2019, 15:34
Official
Hi Gugulethu
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
GK
Gugulethu K's updateReviewer Update
04 Apr 2019, 16:22Hi, I have not received feedback from Debonairs Protea Gardens and it’s almost a week later. I feel you guys don’t want to refund my money. I can’t pay for the pizzas I couldn’t eat because they were all done with barbecue sauce. Imagine that sauce with ham
GK
Gugulethu K's update04 Apr 2019, 16:22
Reviewer Update
Hi, I have not received feedback from Debonairs Protea Gardens and it’s almost a week later. I feel you guys don’t want to refund my money. I can’t pay for the pizzas I couldn’t eat because they were all done with barbecue sauce. Imagine that sauce with ham