LD
Lanita D
1 reviews | Active since Dec 2012
07 Jun 2015, 15:11
Promise hot pizza or for free!
I buy alot at debonairs, atleast once every week to 2 weeks.<br> <br> I ordered last week 4 pizzas, coke and side of sausages . The lady said delivery in 45 minutes. <br> <br> A hour later the driver shows up with my order and lo and behold the stickers are black.<br> <br> When I mentioned it to the driver he laughed at me and shrugged his shoulders and asked for payment<br> <br> I handed over the R300 and then proceeded to WARM MY PIZZA IN THE MICROWAVE!! !<br> <br> I have emailed and have even posted on your Facebook wall with not one response !! <br> <br> You will not get another cent from me that's for sure
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Debonairs Pizza's replyOfficial
08 Jun 2015, 12:37Hello Lanitavandyk1,
Thank you very much for taking the time to report your experience with our Tokai branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Tokai branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply08 Jun 2015, 12:37
Official
Hello Lanitavandyk1,
Thank you very much for taking the time to report your experience with our Tokai branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Tokai branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)