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Tiny S

1 reviews | Active since Jul 2018

30 Apr 2019, 13:17

Presentation fail, service fail, and quality of food disgusting

absolutely disgusted by presentation of Special Promo pizza. Service was not even good or friendly!! Branch: 21 First Str, Northmead. Order: 26

my Wife went to go pickup our Promo Meaty Cram Crust pizza and when she came home the pizza was half stacked, utterly **** presented and the crusts was not even the size they are supposed to be!! ********** 320 is my contact nr!

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Replies (2)
TS
Tiny S's update30 Apr 2019, 13:23
Reviewer Update
Crust is almost rock solid so this is old base that they are using
Debonairs Pizza
Debonairs Pizza's reply15 May 2019, 10:37
Official
Hi Tiny
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***