1 reviews | Active since Jun 2018
Poor Uncaring service
Debonair Pizza Sutherland Mthatha they never learn from clients complaints.They don't know what customer service means. I ordered there 3 consecutive times, my order would take 3 hours to arrive , I placed a complaint 3 times all that happens the lady who is meant to be the manager just calls to say " I'm sorry we have forgotten to call you on all instances. They will give you the same treatment repeatedly , worse part of it they will send you the wrong order something far less than the amount I have paid.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***