Poor unacceptable service

Good evening. I ordered pizza at 18:18 today as I got home from work. I haven't received my pizza yet and to my surprise when I call the customer service call centre, my order is appearing on the system. No one is calling to tell me why is there a delay on my order or anything. It's 20:17 now and there's no electricity, what are we supposed to eat? My daughter is hungry and was waiting for the pizza. All of a sudden when I call their phone is not going through and the call centre people have knocked off. I'm disappointed at the kind of service we're given, it's unacceptable honestly.😡😡