poor services delivery

I placed an order at exactly 19:02pm on the 22th of Nov 2015 at Debonairs in Olievenhoutbosch 'plaza' and I only recieved my order @ 20:45. Thats basically an hour n 45mins that it took them to make me a happy customer. I called them n spoke to the manager Sarah she basically had nothing to say only that she will escalate the matter to head office 2mrw I failed to understand her reasoning. The pizza looked fine thou the DOT had turned black, n according to my knowledge I was suppose to get the pizza free but instead I paid the full price. M extremely unhappy with the service. it got me thinking and I doubt il ever place a order with them..